Hi!

Welcome to Ernie and Irene's Policies. Ernie and Irene crafts meaningful pieces for beautiful spaces, which means that I care the most about YOU when I'm creating pieces. Each piece is one-of-a-kind and handmade entirely by me, to make sure you get the absolute best quality possible. 

The joy that Ernie and Irene pieces can bring to someone gives me so much fulfillment and life, so these terms and conditions and privacy policy are here to protect you, your information, and our relationship.


Terms and Conditions

PAYMENT

All prices are in US dollars and are received electronically through this site. PayPal and most credit cards are accepted. Payment must be received in full before shipment of art piece, unless otherwise stated in the listing.

RETURNS AND EXCHANGES

As I said earlier, I care most about YOU when creating my pieces. If there is any reason you would like to return a piece, it must be returned within 30 days of receipt and in its original packaging without any damage. A refund will be given once I receive the piece. You are responsible for return shipping charges. Due to the one of a kind nature of the pieces, exchanges are not permitted.

DEFECTS

If a piece arrives to you damaged or defective (except if the damage is incurred by the shipping service), please email me at hollyguertin@gmail.com within 2 days of receipt with photos to document the damage. Color variation does not qualify as defective.

LOST OR DAMAGED PACKAGES

Ernie and Irene is not responsible for lost or damaged packages by the shipping service. Please contact your local shipping service if your package is missing or arrived damaged.

RETURNED PACKAGES

If I am returned a package because of an incorrect address or other information, I will email you and you will be responsible for covering additional shipping costs.

 


Privacy Policy

I love to connect with all of you through various ways, which means that I collect information from you to stay connected and to get you what you need. By visiting this site, you agree to the policies below.

I receive your email address and name during newsletter sign up. When you visit my site, the site analytics use cookies to retrieve your demographic information, for statistic and analytical knowledge. I never share any of your information with anyone other than when necessary, such as when mailing an order to you, or with Stripe, PayPal, or your preferred payment method.

To fulfill orders correctly, you must provide necessary information, such as your name, email address, and postal information. 

You may have the right to ask me to change, restrict, or delete your information.

If you have any questions or concerns, please email me at hollyguertin@gmail.com.