Welcome to Ernie and Irene's Policies. Ernie and Irene crafts meaningful pieces for beautiful spaces, which means that I care the most about YOU when I'm creating pieces. Each piece is one-of-a-kind and handmade entirely by me, to make sure you get the absolute best quality possible.
Terms and Conditions
All prices are in US dollars and are received electronically through this site. PayPal and most credit cards are accepted. Payment must be received in full before shipment of art piece, unless otherwise stated in the listing.
RETURNS AND EXCHANGES
As I said earlier, I care most about YOU when creating my pieces. If there is any reason you would like to return a piece, it must be returned within 30 days of receipt and in its original packaging without any damage. A refund will be given once I receive the piece. You are responsible for return shipping charges. Due to the one of a kind nature of the pieces, exchanges are not permitted.
If a piece arrives to you damaged or defective (except if the damage is incurred by the shipping service), please email me at firstname.lastname@example.org within 2 days of receipt with photos to document the damage. Color variation does not qualify as defective.
LOST OR DAMAGED PACKAGES
Ernie and Irene is not responsible for lost or damaged packages by the shipping service. Please contact your local shipping service if your package is missing or arrived damaged.
If I am returned a package because of an incorrect address or other information, I will email you and you will be responsible for covering additional shipping costs.
I love to connect with all of you through various ways, which means that I collect information from you to stay connected and to get you what you need. By visiting this site, you agree to the policies below.
To fulfill orders correctly, you must provide necessary information, such as your name, email address, and postal information.
You may have the right to ask me to change, restrict, or delete your information.
If you have any questions or concerns, please email me at email@example.com.